Returns Policy

Returns Policy

If a product is damaged or faulty please contact us on +353 214 355728, Mon-Fri 10am-5.30pm GMT, and we will organise a replacement or refund. Any breakages or damage must be reported within 24 hours of delivery.

*Terms & Conditions (This does not affect your statutory rights)

Postage on returned goods will be borne by you, unless we were at fault.

Returns need to reach us within 14 working days from the day after the item was received. Please enclose the invoice or a note giving your name, address, contact phone number and order number (from confirmation email), explaining why you are sending it back; we will then be able to refund you within 30 days of receiving a cancellation notice. If you are returning the items because you have changed your mind, you will have to pay the costs for returns.

Refunds will be made in accordance with the method of payment and will be made without undue delay on our part.

Returns address: Returns, NRG Awareness, Unit 8, Little Island Industrial Estate, Ballytrasna, Little Island, Co. Cork.

Read our Terms and Conditions here.

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